Customer Service Courses


Course Aim:

The aim of the course is to provide participants with the skills and understanding to deliver a consistently high level of customer service.


Who Should Attend:

This course is directed at any person who has a customer service role within an organisation  

Course Objectives:

At the end of the course participants will be able to:

  • Understand the importance of presenting a professional image
  • Communicate effectively with customers both verbally & non-verbally
  • Handle customer complaints in a positive manner
  • Understand consumer rights

Course Content:

  • Customer Focus
  • Customer Contact Skills
  • Quality Service, Policy & Practice
  • Dealing with Difference
  • Consumer Legislation
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