Managing Conflict & Aggression


Conflict Management FETAC Level 2

The overall aim of the course is to provide delegates with the skills to manage conflict within their own areas of responsibility.


General Aims

  • Delegates who successfully complete this module will:
  • Develop a greater awareness of their personal style in dealing with conflict
  • Understand how their personal style impacts on the management of conflict
  • Understand the role of conflict within group organisational life
  • Develop an analytical framework for understanding and managing conflict in the workplace
  • Develop the skills applicable to managing conflict in the workplace

Course Content

  • Module 1 Personal Awareness and Conflict Management
  • Module 2 Conflict Management Theory and Practice
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