Managing Conflict & Aggression

 

Conflict Management FETAC Level 2

 
The overall aim of the course is to provide delegates with the skills to manage conflict within their own areas of responsibility.

 

General Aims

• Delegates who successfully complete this module will:

• Develop a greater awareness of their personal style in dealing with conflict
• Understand how their personal style impacts on the management of conflict
• Understand the role of conflict within group organisational life
• Develop an analytical framework for understanding and managing conflict in the workplace
• Develop the skills applicable to managing conflict in the workplace

Course Content

• Module 1 Personal Awareness and Conflict Management
• Module 2 Conflict Management Theory and Practice